This is a comprehensive summary of the book Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life by Rory Sutherland. Covering the key ideas and proposing practical ways for achieving what’s mentioned in the text. Written by book fanatic and online librarian Ivaylo Durmonski. Supporting Members get full access.
Alchemy offers a refreshingly different way of doing business and solving problems. Instead of relying on what is visible and rational, if we want to make our product seem magical in the eyes of others, we should focus more on the unspoken and the irrational. Rory Sutherland, vice chairman of Ogilvy, argues that we all frantically pursue the logical solutions to the problems we encounter. However, this makes us blind to the best solutions because we live in an irrational world. A lot of times, especially in business, the less obvious, illogical solution is the best approach to reach a wider audience and make your product more appealing.
The Core Idea:
Just because something doesn’t look good in a spreadsheet doesn’t mean that it’s not good. Not every solution needs to have a convincing rationale argument to be considered. Humans make judgments not always based on careful investigation and deductive logic. They, we, decide what to buy, what to consume by relying on something much more primitive – emotion and intuition. Both things that cannot be measured nor place on a graph. That’s why, paying attention to the psycho-logical, as Rory Sutherland calls it, and going with what most consider to be a silly solution often works best.
- Discovering what works and understanding why something works are two entirely different things.
- Obeying logic will help you create an ordinary product. Respecting the illogical nature of humans will help you create a masterpiece.
- Creating magic happens only when you explore counterintuitive things. Things that initially sound irrational.
7 Key Lessons from Alchemy:
- Lesson #1: Spend Time Figuring Out Why Things Work
- Lesson #2: The Opposite Of a Good Idea Is a Good Idea
- Lesson #3: Abandon Logic So You Can Better Understand People and The Market
- Lesson #4: We Try to Solve Problems With Broken Binoculars
- Lesson #5: Create Magic by Making People Feel Good
- Lesson #6: Economic Logic Suggests That More Is Better. Psycho-Logic Believes That Less Is More
- Lesson #7: Why Branding Is Important and Why It Should Be Costly?
Lesson #1: Spend Time Figuring Out Why Things Work
Just because something seems logical doesn’t mean that it’s the best solution.
Economically speaking, offering people money when they do something for you makes perfect sense. However, this doesn’t mean that you should hand money to your spouse every time she’s preparing dinner. Or send a check to your friends when they help you move the couch.
The trick to becoming a marketing alchemist, versatile salesperson, according to Rory Sutherland, is knowing the universal laws and spotting where these laws do not apply. And instead, different, anti-logical solutions should be proposed.
Put differently, not everything that makes sense works, and not everything that works makes sense.
Human evolution, mentioned in one of the examples in the book, perfectly describes the above statement. How we evolved and how we became what we are today is not guided by some mysterious logical algorithm that is mathematically faultless. This happened mainly through trial and error. After thousands of years of mistakes, we became the walking, thinking, grabbing individuals we are today.
Our rise, human evolution more precisely, to use the words of the author, “is like a brilliant uneducated craftsman: what it lacks in intellect it makes up for in experience.”
The important thing here to consider is that knowing why something works is much more important than knowing what works.
Building an ugly, but strong and reliable bridge makes perfect logical sense. But spending more on transforming this construction into a piece of art will provoke emotion. It will “work” better because people, by nature, are drawn to beautiful shapes.
Logical ideas often fail because logic demands universally applicable laws but humans, unlike atoms, are not consistent enough in their behaviour for such laws to hold very broadly.” Rory Sutherland
Lesson #2: The Opposite Of a Good Idea Is a Good Idea
If you want to challenge the market leader in a specific segment, it makes perfect sense to create a bigger, cheaper alternative to the product you wish to go against. After all, who doesn’t like more bang for his buck?
But Red Bull, the provocative drink that outshined Coca-Cola did completely the opposite. Instead of creating something that comes in a bigger bottle and can potentially taste nicer than Coke, they created a kind of shitty-tasting drink that is really expensive and comes in a tiny can.
How the world responded?
The beverage became one of the best soft-drinks in the world. Consumed by millions. So successful that it funds sports all over the world and most notably Formula 1.
The author explains this phenomenon by providing us with two ways to think about selling a product: “Not many people own one of these, so it must be good’ and ‘Lots of people already own one of these, so it must be good.”
Coke is relatively cheap. Comes in big sizes and it tastes good. People love it.
Red Bull, on the other hand. Tastes funny. It’s available in a small can. Expensive. And often mentioned in the news because of the “strange” effect it has on people.
The two products come with completely different ideologies. If you are in a bar, it would make perfect sense to order Coca-Cola. But you’ll be perceived as ordinary. If you drink Red Bull, however, you’ll be considered extraordinary. Illogical. Impulsive. Wild even. Getting Red Bull in this setting is a conscious choice that comes with a message. A message to everyone looking: “I’m different.” And in a bar, being considered wild and different is probably better than being considered ordinary.
That’s the power of a luxury good. The power of “not many people own one of these, so it must be good.”
On the one hand, luxury goods would be destroyed if they were too widespread – no one would want a designer bag that was owned by five million other people. On the other hand, many foodstuffs seem to be popular only because they are popular.” Rory Sutherland
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